Registration Project Manager
Location: Philadelphia, PA or Lisle IL
Job Type: Full Time, Onsite
About us:
Event Citadel, a Datavault AI company, is a leading provider of event registration, lead retrieval, and data analytics solutions. As a pioneer in the tech space event since 1976, we’ve helped power thousands of trade shows, corporate events, and experiential activations with seamless technology and exceptional service.
Now operating as a core division of Datavault AI, Event Citadel is expanding its impact by delivering intelligent, scalable, and customer-first solutions that go beyond registration, helping event organizers drive engagement, capture insights, and optimize performance.
For decades, our core services have included online and onsite registration and exhibitor lead capture, but we’re constantly evolving. Today, our team supports clients with a full suite of event management services, including planning, operations, sales, marketing, and attendee engagement — all backed by cutting-edge technology and a passion for innovation.
The Role:
The Registration Project Manager (RPM) serves as the primary point of contact between Event Citadel and its clients, ensuring a seamless and high-quality experience throughout the event lifecycle. This role requires strong leadership, project management, communication, and problem-solving skills, as well as strict adherence to Event Citadel’s established show processes, quality control standards, and testing procedures. The RPM oversees all registration-related planning, execution, and onsite support to deliver exceptional service and client satisfaction.
Key Responsibilities:
Processes, Procedures & Quality Assurance
- Follow all Event Citadel-defined processes for each assigned event.
- Adhere to established testing rules, quality standards, and formal escalation protocols.
- Bill all services in alignment with the sales contract; obtain supervisor approval for any out-of-scope items before quoting.
- Build complete and accurate test batches incorporating all business rules (registration types, codes, options, web services, etc.).
- Create and maintain a Production Specification Manual (PSM) for each assigned event.
- Order, track, and manage all required show materials.
- Work collaboratively with the show team to develop event databases and registration websites.
- Partner with the onsite team to design registration layouts and identify appropriate equipment needs.
- Travel to client meetings and onsite events as required.
- Maintain accurate, timely task entries within the EZLabor time recording system.
Leadership & Client Management
- Serve as a dedicated advocate for the client, ensuring timely delivery, accuracy, and exceptional customer service.
- Provide clear direction, support, and guidance to the internal Event Citadel show team.
- Lead meetings with clients and internal teams to gather requirements, document needs, and identify solutions aligned with Event Citadel best practices.
- Collaborate with internal technical teams to analyze client needs and support the development and communication of custom registration solutions.
Expectations:
- Become fully self-sufficient within nine months, requiring minimal supervisory support.
- Develop an in-depth understanding of the PSM and its alignment with other Event Citadel departments.
- Maintain strong working knowledge of the full registration lifecycle.
- Escalate potential risks or challenges promptly to ensure successful service delivery.
- Notify supervisors when an event faces major issues that may require high-alert oversight.
- Treat every client as a valued partner and provide solutions consistent with Event Citadel’s current offerings.
- Respond promptly and professionally to client communication.
- Seek supervisor guidance when needed and collaborate effectively with the entire Event Citadel team.
- Stay informed on new Event Citadel products, services, and enhancements.
- Perform additional duties as assigned.
Key Performance Evaluation Measures:
- Client satisfaction and survey feedback.
- Contract renewals and client retention.
- Adherence to defined processes, procedures, and deadlines.
- Ability to meet labor hour budgets.
- Communication effectiveness and team collaboration.
- Compliance with testing requirements and quality standards.
- Smooth and accurate execution of events from planning through completion.
- Strength and quality of client relationships.
- Achievement of individual performance goals.
What We Offer:
- Competitive salary and benefits package.
- A fast-paced, high-impact work environment.
- Opportunity to work closely with executive leadership.
- The chance to work with cutting-edge technologies and make a significant impact.
- A culture of innovation, ownership, and growth.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to
Shannon Peters, Datavault AI Recruiting Manager.
Apply Here
