Manager, Client Success
Location: Chicago IL, Onsite
Employment Type: Full-Time
About Us:
Datavault AI, along with its event-technology subsidiary Event Citadel (formerly CompuSystems), operates across a diverse portfolio of technology and service divisions.
Datavault AI Inc. delivers high-performance computing software, Web 3.0 data-management solutions, and advanced audio technologies to a broad range of industries. Its Acoustic Science division licenses spatial and multichannel HD audio technologies—including ADIO®, WiSA®, and Sumerian®—to customers in sports & entertainment, events & venues, automotive, finance, and other sectors.
Event Citadel (formerly CompuSystems), founded in 1976, is a trusted provider of end-to-end event technology solutions, offering registration, ticketing, lead retrieval, and attendee-engagement services for events of all sizes across trade, association, corporate, and government markets.
The Role:
The Manager of Client Success is responsible for driving client retention, satisfaction, and account growth across a portfolio of national and international events. This role owns day-to-day client health, KPI performance, and renewal readiness for assigned accounts, serving as a trusted advisor and primary escalation point for complex client needs.
This position does not have direct reports and operates as a senior individual contributor, partnering closely with Sales, Technology, Operations, and Finance to ensure successful delivery of registration and event technology services while identifying opportunities to expand value and strengthen long-term partnerships.
Client Success & Account Management
- Own overall client health for assigned accounts, including satisfaction, retention, and renewal readiness.
- Develop, maintain, and execute client success plans that align client objectives with company solutions and revenue goals.
- Act as the primary point of contact for strategic and operational client discussions, ensuring timely, high-quality communication.
- Proactively identify risks, service gaps, and improvement opportunities, escalating internally as needed to protect client relationships.
- Serve as the escalation point for complex client issues, coordinating cross-functional resolution plans and client-facing recommendations.
Performance, Quality & Client Health
- Monitor and manage client KPIs, performance metrics, and service outcomes, ensuring commitments are met or exceeded.
- Review client feedback, surveys, and satisfaction data within HubSpot or equivalent systems, translating insights into corrective or enhancement actions.
- Ensure consistent application of client success best practices while tailoring approaches to individual client needs.
- Prepare and present regular client health summaries and performance updates to internal stakeholders.
Renewals, Contracts & Revenue Growth
- Lead renewal planning and execution for assigned accounts, including timeline management, pricing discussions, and coordination with Sales and Legal.
- Support contract negotiations by preparing cost summaries, pricing recommendations, and service justifications.
- Identify and recommend add-on services, upgrades, and expansion opportunities based on client goals, usage patterns, and event strategy.
- Assist with renewal RFP responses for existing clients, contributing account knowledge, positioning, and solution alignment.
Cross-Functional Collaboration
- Partner with Technology and Operations teams to ensure proposed solutions are feasible, scalable, and aligned with delivery capabilities.
- Coordinate internal resources to support client initiatives that fall outside routine account management.
- Provide feedback to product and leadership teams on recurring client needs, market trends, and enhancement opportunities.
Qualifications:
- 5–8 years of experience in client success, account management, or customer-facing roles, preferably in event technology, SaaS, or professional services.
- Proven ability to manage complex client relationships and renewals without direct people management responsibility.
- Strong analytical skills with experience tracking KPIs, interpreting performance data, and using insights to drive action.
- Excellent communication and presentation skills, with the ability to navigate executive-level client conversations.
- Experience working cross-functionally with sales, technology, operations, and finance teams.
Key Success Factors:
- High client retention and renewal rates across assigned accounts.
- Consistent achievement of client KPIs and satisfaction targets.
- Effective identification and execution of expansion and add-on opportunities.
- Strong client trust demonstrated through long-term partnerships and positive feedback.
What We Offer:
- Competitive salary and benefits package.
- A fast-paced, high-impact work environment.
- Opportunity to work closely with executive leadership.
- The chance to work with cutting-edge technologies and make a significant impact.
- A culture of innovation, ownership, and growth.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to
Shannon Peters, Datavault AI Recruiting Manager.
Apply Here
